Returns & Refunds -

Returns & Refund Policy

Thank you for shopping with us! We want you to be happy with your purchase, but if something isn’t right, we’re here to help.

You may return most new, unopened items within 7 days of delivery for a full refund.
Items must be returned in their original condition and packaging.
To initiate a return, please contact us at cas.hardware@btl.net with your order number and reason for return.

The following items are not eligible for return:

Sanitary & Safety Items
- Face masks
- Personal protective equipment (PPE)
Electrical & Plumbing
- Cut electrical wire or cable
- Opened or used plumbing fittings
Customized or made-to-order products

Building Materials
- Tile, stone, or flooring
- Insulation (once removed from packaging)
Chemicals & Hazardous Materials
- Paints, stains, and varnishes (opened or unopened)
- Solvents and thinners
- Cleaners and degreasers
- Propane tanks and fuel canisters
Sale or clearance items

Once we receive and inspect your returned item, we’ll notify you about the approval or rejection of your refund.
If approved, your refund will be processed to your original method of payment within 7-10 business days.

If you received a defective or damaged product, we’ll gladly exchange it. Please contact us within 7 days of receiving your order.

Title

First name

Last name

Contact Number

Account Number (if you have one)

Local Branch

Email address

Product Code (Optional)

Reason for return or refund

Castillo's Hardware Co. Ltd.