Branch: Castillos Hardware Co, San Pedro

Castillo's Hardware Co. Ltd.

Returns & Refund Policy

Thank you for shopping with us! We want you to be happy with your purchase, but if something isn’t right, we’re here to help.

Returns

  • You may return most new, unopened items within 7 days of delivery for a full refund.

  • Items must be returned in their original condition and packaging.

  • To initiate a return, please contact us at cas.hardware@btl.net with your order number and reason for return.

Non-Returnable Items

The following items are not eligible for return:

  • Sanitary & Safety Items

    • Face masks
    • Personal protective equipment (PPE)
  • Electrical & Plumbing

    • Cut electrical wire or cable

    • Opened or used plumbing fittings
  • Customized or made-to-order products

    • Custom-mixed paint 
    • Special order
  •  Building Materials
    • Tile, stone, or flooring
    • Insulation (once removed from packaging)
  • Chemicals & Hazardous Materials

    • Paints, stains, and varnishes (opened or unopened)

    • Solvents and thinners

    • Cleaners and degreasers

    • Propane tanks and fuel canisters

  • Sale or clearance items

 

Refunds

  • Once we receive and inspect your returned item, we’ll notify you about the approval or rejection of your refund.

  • If approved, your refund will be processed to your original method of payment within 7-10 business days.

Exchanges

  • If you received a defective or damaged product, we’ll gladly exchange it. Please contact us within 7 days of receiving your order.


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